How often will members use a health-related community?

Many factors will impact how frequently members use the community when caring for themselves or their families. As described in our approach , a health journey isn’t linear or the same for everyone. You can’t predict what will trigger the need for peer support, but you can have the community ready and waiting for when the need arises. Often, just knowing this support is available through awareness and communication, you can offer a level of confidence and peace of mind.

There’s no better time to foster community

Facilitate strong member connections, showcase leadership, and demonstrate the value of your affinity group.

Your Benefits

Our online peer community can:

Increase

member engagement and satisfaction to improve retention.

Promote

member benefits, programs, and partners for more non-dues revenue.

Provide

opportunities to gather deeper insights into member needs.

Streamline

onboarding, communication, networking, and member support.

“I’m seeing members coming back day after day, on a regular basis.…they are choosing us over other things that are going on…”

Michelle McClure, Executive Director, Ability Online

0%

of community sponsors say they have discovered deeper / better insights into community needs.^X

0%

reported customer loyalty/retention.^X

0%

reported that their community postively impacted revenue growth.^X

Click here for the list of sources.

Member Benefits

Make it easier for your members to:

Easily find peers with shared interests, experiences, and goals.

Feel a greater sense of belonging to your affinity group and each other.

Fit personal and professional growth into their busy schedules.

Engage in learning and networking opportunities through access to experts and peers.

Learn about member benefits, programs, and partners.

Become loyal advocates for your group’s focus and goals.

Featured FAQs

Can we reach multiple target audiences?admin2025-03-25T15:49:56+00:00

Can we reach multiple target audiences?

Yes! Our platform can be configured for single or multiple roles. In the case of multiple roles, members choose the main reason that brings them to the community—i.e. for their own health needs, as an informal caregiver, or as a family member. The community can also be focused on a chronic condition or overall mental and physical health. We built the platform with flexibility and use the Discovery phase to help you make informed choices.

Can we integrate the community with our current platform?admin2025-03-25T15:52:03+00:00

Can we integrate the community with our current platform?

With your own branded community, your initial options include single sign-on and the use of our APIs to streamline the registration process and/or integrate the community into your own app. We’ll also assess other ways to integrate with your existing platform, such as cross-promotion activities. Click here for more about our Platform and Services.

What can members do in the community?admin2025-03-25T16:10:18+00:00

What can members do in the community?

Members can join the different forum topic discussions, blog about their journey, find credible resources, create their own private Close Circle, chat or message other members, and attend online events. We offer a feature-rich experience and optional add-ons because we understand that not everyone likes to connect and share in the same way. Learn more about our platform and services.

How is the community moderated to manage misinformation or inappropriate behavior?admin2025-03-25T16:13:23+00:00

How is the community moderated to manage misinformation or inappropriate behavior?

We proactively monitor interactions using our automated moderation tools and experienced team to ensure members are respectful and adhere to the community guidelines, terms and policies. We also enable members to report inappropriate content and behavior.

How will the community be promoted?admin2025-03-25T16:18:00+00:00

How will the community be promoted?

We offer an outreach communication toolkit with templates that can be adapted and incorporated into how you communicate with your target audience. Need more help? We can offer you additional communication services – such as strategy, design, content, and implementation.

How soon can our branded community be ready to launch?admin2025-03-25T15:39:47+00:00

How soon can our branded community be ready to launch?

We’ll work with you to get to market in 3-6 months. To set you up for success, we make sure the community is aligned with your business goals and desired outcomes. For more on how we build your community with you, check out our platform and services.

Have more questions? See our Community FAQs or Contact Us.

It’s not just having the features. It’s the way you put them together that creates a great user experience!

Our Approach

We make it easy

The online peer community platform, team, and experience – all in one package!

Configurable

Configurable and scalable based on your objectives and brand.

Feature-rich

Feature-rich experience accessible through the web and mobile app.

Personalized

Personalized communication and engagement framework.

Moderated

Supported and moderated by our team of community professionals.

Seamless

Options to integrate with your existing online platform.

Protected

HIPAA-compliant and personal data privacy protections.

Now let’s talk about how we build your community for you.

Our Solution

Boost participation and growth to achieve your core purpose.