How often will members use a health-related community?

Many factors will impact how frequently members use the community when caring for themselves or their families. As described in our approach , a health journey isn’t linear or the same for everyone. You can’t predict what will trigger the need for peer support, but you can have the community ready and waiting for when the need arises. Often, just knowing this support is available through awareness and communication, you can offer a level of confidence and peace of mind.

What size of population is needed for our own branded peer health community?

There’s no “magic number” as it depends on your goals, the size of the audience you’re trying to reach to grow your community, and the sustainable value of the peer support you want to offer. For example, a community focused on a rare health condition would have a smaller audience than one for overall health and wellbeing, but both would have great potential value and benefits. Want to explore further? We can certainly provide some quick recommendations as part of an initial assessment so contact us .

Create a community that supports your customers and your business needs

Enhance your value proposition by connecting users with similar experiences, interests, and goals for a strong sense of belonging and to drive your business success.

Your Benefits

Our online community can:

Introduce

upselling and cross-selling opportunities to complement member interactions.

Enable

self-service and peer support, reducing the burden on staff.

Provide

data and insights for strategy and growth.

Increase

engagement, customer success, and lifetime value.

“…I don’t know if you realize how significant the impact is that you’ve had on our members in a little over a year…”

Client Feedback

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reported customer loyalty/retention.^X

0%

reported awareness and branding.^X

0%

reported product usage.^X

Click here for the list of sources.

Member Benefits

Make it easier for your users to:

Find resources, information, and support when they need it, 24/7.

Build knowledge and self-efficacy for faster product adoption and increased usage.

Learn about and purchase additional products and services.

Connect and interact with others with similar interests, experiences, and goals.

Feel more engaged with the product and brand.

Provide feedback and insights for future product development.

Featured FAQs

Can we reach multiple target audiences?admin2025-03-25T15:49:56+00:00

Can we reach multiple target audiences?

Yes! Our platform can be configured for single or multiple roles. In the case of multiple roles, members choose the main reason that brings them to the community—i.e. for their own health needs, as an informal caregiver, or as a family member. The community can also be focused on a chronic condition or overall mental and physical health. We built the platform with flexibility and use the Discovery phase to help you make informed choices.

What can members do in the community?admin2025-03-25T16:10:18+00:00

What can members do in the community?

Members can join the different forum topic discussions, blog about their journey, find credible resources, create their own private Close Circle, chat or message other members, and attend online events. We offer a feature-rich experience and optional add-ons because we understand that not everyone likes to connect and share in the same way. Learn more about our platform and services.

How do you avoid venting or specific topics from being talked about?admin2025-03-25T16:12:18+00:00

How do you avoid venting or specific topics from being talked about?

Before launch, we work with you to understand what topics you’re concerned about and establish the appropriate boundaries. Then, we use our automated tools and experienced team to proactively monitor and guide the conversations to keep them on track and aligned with the community guidelines and policies.

How is the community moderated to manage misinformation or inappropriate behavior?admin2025-03-25T16:13:23+00:00

How is the community moderated to manage misinformation or inappropriate behavior?

We proactively monitor interactions using our automated moderation tools and experienced team to ensure members are respectful and adhere to the community guidelines, terms and policies. We also enable members to report inappropriate content and behavior.

What’s the pricing structure?admin2022-06-20T12:50:16+00:00

What’s the pricing structure?

We have an initial setup fee, and then there’s a monthly charge based on the number of individuals that are eligible to join.

Have more questions? See our Community FAQs or Contact Us.

It’s not just having the features. It’s the way you put them together that creates a great user experience!

Our Approach

We make it easy

The online peer community platform, team, and experience – all in one package!

Configurable

Configurable and scalable based on your objectives and brand.

Feature-rich

Feature-rich experience accessible through the web and mobile app.

Personalized

Personalized communication and engagement framework.

Moderated

Supported and moderated by our team of community professionals.

Seamless

Options to integrate with your existing online platform.

Protected

HIPAA-compliant and personal data privacy protections.

Now let’s talk about how we build your community for you.

Our Solution

Increase recurring engagement, competitive differentiation, and revenue opportunities