Why us? We get it.
We know we didn’t invent peer support and we’re not the only ones who have built an online community platform. The good news is that we’ve been building communities since 2006 and we bring the strategy, insights and hands-on experience to what we offer you!
It's Never Linear
Professional and personal life experiences don’t follow a straight line. Our needs and goals can change at any time, and they’re influenced by those around us.Themes and categories
With the potential to be built around multiple themes and categories, the community can become the “go-to” for support and member growth, no matter the journey or current situation. This approach supports ongoing and sustainable value creation for your members and your organization.
Invitations
Based on your choice, members can also invite their family and friends to join and share in the benefits of the community and fuel your growth and engagement strategy.
Anonymity
Not everyone feels comfortable sharing experiences when others know who they are. Anonymity between members can help.Display name settings
For a community focused on professional outcomes, you typically want members to use their real names. In contrast, for a health-related community, we establish anonymity. Either way, members remain in control of how much information they share about themselves in the community.
Targeting Different Personas
Your target audience will consist of several core personas. There are different ways to engage them all.Same community, different roles
The community can be configured for single or multiple member roles. Understanding even more about who they are and what motivates them amplifies the personalized recommended activities and member connections.
Different communities
If your segmented audience highlights a clearly distinct set of goals or needs, then we’d recommend a multi-site configuration with separate communities.
Choices for Everyone
Not everyone likes to connect and share in the same way. A “one-size-fits-all” approach just doesn’t work.More than just one way to connect
Members can join the different forum topic discussions, blog about their journey and experiences, find resources, create their own private Close Circle, chat, or message other members. It doesn’t have to be the same experience each and every time.
Credible Information and Resources
Access to reliable and centralized information is invaluable to supporting peer connections and member growth.Credible information and resources
Your community will include a knowledge center area to house your content. You can also share resources from your partners and network. For health-related communities, you can opt to add licensed content from a credible third-party provider.
Private and Protected
Our responsibility to protect a member’s privacy and security is non-negotiable.Privacy and security measures
Our platform is built with HIPAA-compliant and personal data privacy protections. We also enable member anonymity, when needed, and don’t sell personal data or allow third-party cookies that could track member activity across different websites.
Ongoing Engagement
A platform on its own doesn’t build a community and sense of belonging for members.Communication and engagement framework
We have built-in personalized communication and member engagement techniques, an outreach communication toolkit, moderation tools and policies to address inappropriate behavior and misinformation, and, of course, support from a team of real people!
Roadmap
Innovation doesn’t stand still. Neither do we.Building value that lasts
We have a great platform already but also a roadmap to introduce enhancements and new features, as well as more communication and engagement strategies. This is the really exciting stuff that will benefit the goals of our community members and the organizations we work with!
