How we build your community with you
Our platform is feature-rich. Add the support and experience of our team, and you have a winning combination!
Key Features / Services
Optional Features
ENSURING YOUR COMMUNITY FITS
Relevant
Understanding your strategic priorities and business goals means you get hands-on, tailored advice to prepare your community for success. Drive awareness and actions tied to your products, services, and desired outcomes.
Brandable
Align the community with your brand by customizing the community name, domain, logo, images and color palette. We provide the checklist to guide you and make sure it passes WCAG 2.1 Level AA compliance.
Configurable
Adapt the experience based on your goals and knowledge of your members. We’ll explain the options and provide our recommendations so that you’re confident in your decisions.
Seamless
For starters, we’ll discuss options such as single sign-on (e.g. SAML 2.0) and APIs but we’d also be excited to explore more in-depth ways to integrate with your existing online platform and systems to make the user experience more seamless.
ENSURING YOUR COMMUNITY CREATES VALUE
Personalized communication and engagement framework
Benefit from built-in recommendation engines as well as personalized communication and member engagement techniques that are driven by member goals, interests and activities.
Accessible through the web and mobile app
Start with the responsive design for web-based use and the option to use a customized version of our standard mobile app, or integrate the community into your own app using our API.
Moderated and supported by our experienced team
We’re ready to take on the important role of managing the community for you or providing training. The goal is to build trust as well as encourage meaningful connections and the sharing of experiences among members. When necessary, we have both automated tools and our experience to manage inappropriate behavior and misinformation proactively.
Metrics and reporting
Gain visibility into community performance through analytics and reporting on growth, activity levels, and trending content. Turn data into actionable member insights to inform planning and programs.
ENSURING YOUR COMMUNITY GROWS
Scalable and monitored infrastructure
Count on our fully-managed, monitored cloud infrastructure that is built to easily scale as your community grows.
Ongoing enhancements and technical support
Have peace of mind when it comes to regular maintenance, upgrades, and technical support. You also benefit when we introduce new features and enhancements to our platform offering.
Security and data privacy protections
Feel confident in our principles and the platform’s HIPAA-compliant and personal data privacy protections. This includes requiring only the minimum personal information, safeguarding it against unauthorized access, and never selling it. We also enable member anonymity, when needed, and don’t allow third-party cookies that could track member activity across different websites.
